18K Gold Vermeil Mahsa Pendant Necklace

FLAT RATE SHIPPING 

Customer orders made within Australia are generally shipped within 1 – 3 business working days after orders have been processed using Standard Shipping.

DOMESTIC SHIPPING RATES AND ESTIMATES

For calculated shipping rates:

Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping:

We offer $0 flat rate shipping in Australia with Standard Post.

For express rate shipping:

We offer express flat rate shipping of $8.99 within Australia with Express Post.

Orders of $150 and over within Australia qualify for free Express shipping.

TRACKING YOUR PACKAGE

After placing your order, you'll receive a 'Your order is confirmed’ page, which is the final step in the checkout process. You’ll also get an email titled 'A shipment from order #**** is on the way.' Click on the 'View your order' button in the email, to access 'Your order is confirmed' page.

On your initial ‘Your order is confirmed’ page, you have two options:

1. Download the Shop app to track your package.
2. Come back to this page for updates on your shipment status once your package is shipped.

Once your package is shipped, you will automatically receive a second email from Margot Georgia titled ‘A shipment from order #**** is on the way.’

The email contains the message ‘Your order is on the way.’

Click on the number next to ‘Other tracking number’ under the ‘View Order’ button.

This click will redirect you to the 'Australia Post MyPost Business' page.

On the ' Australia Post MyPost Business' page, you can check your package’s current location in transit and its estimated delivery page.

Feel free to revisit this page any time for updates on your shipment status.

Additionally, when your package is shipped, your initial ‘Your order is confirmed’ page will be updated with the ‘Other tracking number’. You can find this number located under the ‘Download Shop to track package’ button.

If you have any questions, don't hesitate to reach out to us at info@margotgeorgia.com. 

WHAT IF I DO NOT RECEIVE MY ORDER?

If you do not receive your order, follow these steps:

1. Contact Margot Georgia promptly at info@margotgeorgia.com
2. Expect a response from us within 1-2 business working days. We value your satisfaction and will initiate an investigation into your missing item immediately.
3. Double-check that the shipping address you provided is correct.
4. If it is determined that the issue is on our end, Margot Georgia will provide two options:

• We can ship a replacement to you.
• Issue a full refund for the order instead.

WHAT IF I DO NOT RECEIVE MY ORDER?

If you do not receive your order, follow these steps:

1. Contact Margot Georgia promptly at info@margotgeorgia.com
2. Expect a response from us within 1-2 business working days. We value your satisfaction and will initiate an investigation into your missing item immediately.
3. Double-check that the shipping address you provided is correct.
4. If it is determined that the issue is on our end, Margot Georgia will provide two options:

• We can ship a replacement to you.
• Issue a full refund for the order instead.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after you receive your item, if the item is unused and in its original condition, we will refund the full order amount and the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at info@margotgeorgia.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at info@margotgeorgia.com.

Gold Vermeil – Warranty & Finish Care

Warranty (12 months)

Margot Georgia jewellery includes a 12-month manufacturer warranty covering faults in materials and workmanship.

Covers

• Broken clasps/chains • Loose stones/settings • Defective components

Excludes

• Normal wear and tear, scratches, bent or crushed items

• Natural colour change/wear of plating over time

• Loss or theft • Chemical damage (perfume, sunscreen, chlorine, bleach, harsh cleaners)

• Damage from misuse or impact • Unauthorised repairs or alterations

Gold Vermeil Finish Care (coverage: 12 months)

18K gold vermeil (≥2.5 µm) over 925 sterling silver. Splash-safe for daily wear; avoid swimming and heavy abrasion. Keep away from perfume, sunscreen, chlorine and harsh cleaners. Wipe after wear. Finish Care is coverage, not lifespan—vermeil is designed to last for years with proper care.

Earrings

For hygiene reasons we do not accept change-of-mind returns on earrings (faulty items are still covered).

Australian Consumer Law

This warranty is in addition to your rights under the Australian Consumer Law.

How to claim

Email support@margotgeorgia.com with your order number and clear photos/video. For more details, see our Warranty Policy or contact info@margotgeorgia.com or live chat.

Click here to read our return and refund policy.

At Margot Georgia, we want your pieces to last as long as possible. As all metals are delicate, we encourage you to treat your jewellery with the utmost care and love.

For a complete guide on how to care for your treasures, please see the full instructions here.