At Margot Georgia Jewellery, operated by MARGOT GEORGIA PTY LTD (ABN 56 703 099 969), we take pride in the quality of our pieces. Each item is carefully inspected before shipping. Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage. If a product does not meet acceptable quality standards but the failure is not major, you are entitled to have it repaired or replaced.

1) What this policy covers

1.1 Your Consumer Law Rights

This Warranty is provided in addition to your rights under the ACL and any other applicable laws.

1.2 Manufacturer Warranty (all jewellery)

Warranty Period

Solid gold jewellery: Covered by a 1-year warranty from the date of purchase for manufacturing faults and workmanship defects.

All other jewellery: Covered by a 6-month warranty from the date of purchase for manufacturing faults and workmanship defects.

What it covers: Faults in materials and workmanship, including defective components, faulty clasps or chains, and loose stones or settings caused by a manufacturing defect.

Remedies: At our discretion, we will repair, replace, or refund (full or partial) the defective item, subject to your rights under the ACL.

Your ACL rights may extend beyond these warranty periods.

1.3 Finish Care Coverage (material-specific)

Finish Care provides additional support for unusual or premature colour loss under normal wear within the timeframes below. It is coverage, not a guarantee of lifespan. Remedies may include re-plating, replacement, or store credit at our discretion, subject to your rights under the ACL.

14K Gold-Filled – 6 months

Water-safe for daily wear. Rinse and dry after exposure to ocean or pool water. Avoid chlorine, hot tubs, perfume and harsh cleaners.

18K Gold Vermeil (≥2.5 µm over 925 sterling silver) – 6 months

Splash-safe; avoid swimming and heavy abrasion. Keep away from perfume, sunscreen, chlorine and harsh cleaners. Wipe after wear and store separately.

18K Gold-Plated (1.0 µm) – 6 months

Splash-safe only; avoid showering, swimming, exercise, excessive perspiration, perfume and friction to help preserve the finish.

925 Sterling Silver (solid) – No separate Finish Care coverage

Water-safe; natural tarnish or patina may occur and is not necessarily a defect. Dry after exposure to water and polish with a suitable silver polishing cloth. Store in an airtight pouch.

14K/18K Solid Gold (no plating) – No separate Finish Care coverage

Water-safe; avoid chlorine, hot tubs and harsh chemicals. Periodically check stone settings.

The absence of separate Finish Care coverage does not affect the manufacturer's warranty or your rights under the ACL.

If necessary parts or finishes are unavailable or discontinued, we may use an appropriate equivalent alternative where suitable. Any remedies required under the ACL remain available.

2) How to make a warranty/finish-care claim

Please contact us as soon as you notice an issue:

Email: info@margotgeorgia.com and include your order number, product name or URL, a description of the issue and clear photographs or video.

If requested, you may need to return the item with any original packaging, parts or accessories reasonably required for assessment, where available.

Claims may be assessed by an independent jewellery specialist within a reasonable timeframe.

Where a product fails to meet applicable consumer guarantees, reasonable return shipping costs will be covered or reimbursed as required by law.

3) What's not covered (exclusions)

Some jewellery is delicate and must be handled with care (see our Care Instructions). This additional warranty does not cover:

• Normal wear and tear, including minor scratches, natural patina and misshaping caused by impact or pressure.
• Natural colour changes or wearing of plated finishes through ordinary use, or damage caused by chemicals, cosmetics, perfume, sunscreen, detergents, chlorine, salt water, humidity, sulphur or excessive abrasion and friction, including stacked rings rubbing together.
• Damage from misuse, accidents, impacts, pulling, snagging or crushing, including chain breakage caused by excessive force.
• Additional damage caused by continued use after a defect becomes apparent.
• Damage resulting from failure to follow our jewellery care instructions.
• Loss, theft or damage caused by unauthorised repairs, resizing or alterations.
• Events beyond our reasonable control, including natural disasters or unforeseen external events.

These exclusions do not apply where the issue arises from a manufacturing defect or a failure to meet applicable consumer guarantees.

Additional services outside warranty or Finish Care coverage may incur charges, which we will confirm before proceeding. Where a paid repair is agreed, applicable shipping costs will also be advised in advance.

4) Earrings (hygiene)

For hygiene reasons, we do not accept change-of-mind returns on earrings. Faulty earrings remain covered under this policy and the ACL.

5) General terms

“We/Us/Our” means MARGOT GEORGIA PTY LTD (ABN 56 703 099 969), trading as Margot Georgia Jewellery.

“You/Your” means the purchaser of our products.

“Products” means jewellery purchased from Margot Georgia Jewellery.

“Supplier” means an authorised distributor or retailer of our products in Australia.

This Warranty forms part of our Terms & Conditions and should be read together with our Returns Policy.

This additional Warranty applies to purchases made in Australia and is governed by the laws of New South Wales and applicable Commonwealth legislation. Mandatory consumer rights applicable to international purchases remain unaffected.

If there is any inconsistency between this Warranty and our Terms & Conditions, the Terms & Conditions prevail to the extent permitted by law.

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Need help?

Email info@margotgeorgia.com for warranty claims or general enquiries. Live chat is also available on our website.