FAQ
1. How do I track my package?
After placing your order, you'll receive a 'Your order is confirmed’ page, which is the final step in the checkout process. You’ll also get an email titled 'A shipment from order #**** is on the way.' Click on the 'View your order' button in the email, to access 'Your order is confirmed' page.
On your initial ‘Your order is confirmed’ page, you have two options:
- Download the Shop app to track your package.
- Come back to this page for updates on your shipment status once your package is shipped.
Once your package is shipped, you will automatically receive a second email from Margot Georgia titled ‘A shipment from order #**** is on the way.’
The email contains the message ‘Your order is on the way.’
Click on the number next to ‘Other tracking number’ under the ‘View Order’ button.
This click will redirect you to the 'Australia Post MyPost Business' page.
On the 'Australia Post MyPost Business' page, you can check your package’s current location in transit and its estimated delivery page.
Feel free to revisit this page any time for updates on your shipment status.
Additionally, when your package is shipped, your initial ‘Your order is confirmed’ page will be updated with the ‘Other tracking number’. You can find this number located under the ‘Download Shop to track package’ button.
If you have any questions, don't hesitate to reach out to us at info@margotgeorgia.com.
2. When will I receive my order?
Customer orders made within Australia are generally shipped within 1 – 3 business working days after orders have been processed using Standard Shipping.
DOMESTIC SHIPPING RATES AND ESTIMATES
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping:
We offer $3.99 flat rate shipping within Australia with Standard Post.
For express rate shipping:
We offer express flat rate shipping of $8.99 within Australia with Express Post.
|
SHIPPING OPTION |
ESTIMATED DELIVERY TIME |
PRICE |
|
Standard Post Express Post |
4 - 5 business days 2 - 3 business days |
$3.99 $8.99 |
3. What if I do not receive my order?
If you do not receive your order, follow these steps:
- Contact Margot Georgia promptly at info@margotgeorgia.com
- Expect a response from us within 1-2 business working days. We value your satisfaction and will initiate an investigation into your missing item immediately.
- Double-check that the shipping address you provided is correct.
- If it is determined that the issue is on our end, Margot Georgia will provide two options:
- We can ship a replacement to you.
- Issue a full refund for the order instead.
4. How do I determine my ring size?
To determine your ring size follow these steps:
Cut a strip of paper about 1/2 inch (1.27 cm) wide.
Wrap the paper strip around the finger you want to measure, just below the knuckle leaving space to slide the ring over your knuckle. Make sure it's snug but not too tight.
Mark the point where the paper strip overlaps.
Unwrap the paper and measure the length from the starting edge to the marked point in millimetres (mm). This is the circumference of your finger.
Refer to the above chart to determine your ring size.
As a rule of thumb, you will probably need a slightly bigger size if the ring is wide. If the ring is sleek and slim we recommend that you opt for a slightly smaller size e.g. 0.5 size difference.
This method can be used to find the ring size of any of your fingers. Choose the size that is closest to the measured length in millimetres. If your measurement falls between two sizes, it's generally recommended to choose the larger size for comfort. Keep in mind that wider rings require a slightly larger size.
4. Where are all Margot Georgia jewellery made?
Our jewellery is meticulously crafted by reputable suppliers renowned for their authenticity and reliability. You can trust that you're getting genuine, high - quality jewellery. Each 14K gold - filled piece is handmade and hand-stamped with love, and every 925 sterling silver item is stamped for authenticity. Our 18K gold-plated jewellery is made from the finest materials like 925 Sterling Silver, 316L stainless steel, titanium, or tungsten, and is finished with 18K PVD gold plating, which offers superior durability compared to standard plating methods. 18K PVD (Physical Vapor Deposition) gold plating is a modern way to coat jewellery with a layer of 18K gold. Instead of the usual methods, PVD vaporises gold particles and bonds them to the jewellery in a vacuum. This creates a tough, high - quality finish that lasts longer and resists wear and tarnishing better than regular gold plating.
