FAQ

                                                                                                                             

1. How do I track my package?

 

  • After placing your order, you'll receive a 'Your order is confirmed’ page, which is the final step in the checkout process. You’ll also get an email titled 'A shipment from order #**** is on the way.' Click on the 'View your order' button in the email, to access 'Your order is confirmed' page.
  • On your initial ‘Your order is confirmed’ page, you have two options:
  • Download the Shop app to track your package.
  • Come back to this page for updates on your shipment status once your package is shipped.
  • Once your package is shipped, you will automatically receive a second email from Margot Georgia titled ‘A shipment from order #**** is on the way.’
  • The email contains the message ‘Your order is on the way.’
  • Click on the number next to ‘Other tracking number’ under the ‘View Order’ button.
  • This click will redirect you to the 'Australia Post MyPost Business' page.
  • On the 'Australia Post MyPost Business' page, you can check your package’s current location in transit and its estimated delivery page.
  • Feel free to revisit this page any time for updates on your shipment status.
  • Additionally, when your package is shipped, your initial ‘Your order is confirmed’ page will be updated with the ‘Other tracking number’. You can find this number located under the ‘Download Shop to track package’ button.
  • If you have any questions, don't hesitate to reach out to us at info@margotgeorgia.com. 

 

2. When will I receive my order?

 

  • Customer orders made within Australia are generally shipped within 1 – 3 business working days after orders have been processed using Standard Shipping.
     
    DOMESTIC SHIPPING RATES AND ESTIMATES   
    For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 
  • For simple flat rate shipping:
  • We offer $0 flat rate shipping within Australia with Standard Post.
  • For express rate shipping:
  • We offer express flat rate shipping of $8.99 within Australia with Express Post.

 

 

3. What if I do not receive my order?

If your order has not arrived within the estimated delivery timeframe, please follow these steps:

  1. Contact Margot Georgia promptly at info@margotgeorgia.com.

  2. We will respond within 1–2 business days and begin investigating your missing parcel.

  3. Please double-check that the shipping address provided at checkout was correct.

  4. If your order is confirmed lost or undelivered due to an issue for which Margot Georgia is responsible, we will arrange an appropriate resolution, which may include:

    • A replacement shipment; or

    • A full refund.

4. How do I determine my ring size?

 

Method 1

How to Measure an Existing Ring

1. Choose the Right Ring

Select a ring that fits the finger where you plan to wear your Margot Georgia Jewellery ring.

2. Measure the Inner Diameter


Place the ring on a flat surface.

Use a ruler or measuring tape to measure the internal diameter of the ring in millimetres (mm).

Ensure the measurement starts at the 0mm mark for accuracy.

    3. Note Your Measurement

    4. Record the measurement in millimetres, as precision is key.

    5. Find Your Size

    • Refer to the size chart below to determine your perfect ring size.

    Method 2

    To determine your ring size follow these steps:

    • Cut a strip of paper about 1cm wide.
    • Wrap the paper strip around the finger you want to measure, just below the knuckle leaving space to slide the ring  over your knuckle. Make sure it's snug but not too tight.
    • Mark the point where the paper strip overlaps.
    • Unwrap the paper and measure the length from the starting edge to the marked point in millimetres (mm). This is the circumference of your finger.
    • Refer to the chart below to determine your ring size.
    • As a rule of thumb, you will probably need a slightly bigger size if the ring is wide. If the ring is sleek and slim we recommend that you opt for a slightly smaller size e.g. 0.5 size difference.
    • This method can be used to find the ring size of any of your fingers. Choose the size that is closest to the measured length in millimetres. If your measurement falls between two sizes, it's generally recommended to choose the larger size for comfort. Keep in mind that wider rings require a slightly larger size.

    4. Where is Margot Georgia jewellery made?

    Our Commitment to Quality Craftsmanship

    At Margot Georgia Jewellery, we work with carefully selected international jewellery manufacturers and suppliers to bring you thoughtfully designed, quality pieces. Each piece is selected with attention to materials, craftsmanship and everyday wearability.

    Quality & Authenticity

    We work with reputable suppliers and review available material specifications and quality documentation, including independent testing where applicable.

    Crafted with Care

    Our 14K gold-filled jewellery is crafted with care, while our 925 sterling silver pieces feature appropriate metal markings where applicable.

    Premium Gold-Plated Jewellery

    Our gold-plated and gold vermeil collections are crafted from 925 sterling silver and finished with 18K gold. Selected pieces also feature a protective e-coating to help preserve their finish.

    Every piece is carefully inspected before dispatch to ensure it meets our quality expectations.

    The Gift Edit

    How do I receive my complimentary gift?

    Spend A$150 or more in a single qualifying order and select one complimentary gift from The Gift Edit selection in your cart before checkout.

    Can I choose any gift?

    You may choose one complimentary gift from the available selection in The Gift Edit, subject to stock availability.

    What happens if I forget to add my gift?

    Complimentary gifts must be selected before completing your purchase, as they cannot be added after an order has been placed.

    Can I exchange my complimentary gift?

    Complimentary gifts cannot be exchanged, transferred or redeemed for cash or store credit. This does not affect your rights under the Australian Consumer Law.

    What if I return my order?

    If a change-of-mind return reduces your qualifying order value below A$150, the complimentary gift must also be returned, or its stated retail value may be deducted from your refund.

    Returned complimentary gifts must be unused, with original tags attached and original packaging intact.

    This condition does not limit your rights to remedies under the Australian Consumer Law for faulty or non-compliant products.

    Are complimentary gifts always available?

    The Gift Edit is subject to availability while stocks last. Gift selections may change or be withdrawn without prior notice.