Return and Refund Policy

To be eligible for a refund or exchange, you must have purchased an item directly from Margot Georgia, operated by MARGOT GEORGIA PTY LTD (ABN 56 703 099 969).

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. Unfortunately, if more than 30 days have passed since your order was delivered, we are unable to offer a change-of-mind refund or exchange. This does not affect your rights under the Australian Consumer Law.

Regular-priced items and eligible sale items may be returned within our 30-day return period. Archive Sale items and any items marked Final Sale are not eligible for return or exchange unless required by law.

To be eligible for a change-of-mind return, your item must be unworn, unused, free from signs of wear or damage, with tags attached, in the same condition that you received it, and returned in its original packaging. Proof of purchase or your order confirmation is also required.

Due to hygiene reasons, all Margot Georgia earrings are final sale and cannot be returned, refunded, or exchanged unless they are faulty or your rights under the Australian Consumer Law apply.

Complimentary Gifts with Purchase

Where an order qualifies for a complimentary gift with purchase, the complimentary gift is conditional upon the order continuing to meet the promotional eligibility requirements.

If an eligible item is returned and the remaining order value no longer qualifies for the promotion, the complimentary gift must also be returned in its original, unworn, unused condition with all original packaging.

If the complimentary gift is not returned, or is returned in a condition that does not meet our return eligibility requirements, the retail value of the complimentary gift at the time of purchase will be deducted from the applicable refund, where permitted by law.

Nothing in this section limits or excludes your rights under the Australian Consumer Law.

How to Request a Return

To request a return, please contact us at info@margotgeorgia.com within 30 days of receiving your order. Returns sent without prior authorisation will not be accepted for change-of-mind returns.

To help us assess your return request as quickly as possible, we ask you to provide clear photographs of:

  • The item;

  • The packaging; and

  • Any fault or damage (if applicable).

Approval to return an item is based on the information and images provided at the time of assessment and is subject to a physical inspection by Margot Georgia upon receipt.

If, following inspection, the returned item is found to be worn, used, damaged, altered, incomplete, or otherwise does not meet our change-of-mind return eligibility requirements, or if its condition differs materially from that represented in the information or photographs provided, we reserve the right to decline the return or adjust the refund where permitted by law.

If your change-of-mind return does not meet our eligibility requirements, we will notify you and explain the reason. If you would like the item returned, the cost of shipping it back to you will be your responsibility. We will hold the item until suitable shipping arrangements have been made.

Nothing in this section limits your rights in relation to faulty goods under the Australian Consumer Law.

Return Shipping

  • Customers are responsible for all return shipping costs for change-of-mind returns.

  • We recommend using a tracked shipping service, as Margot Georgia is not responsible for change-of-mind returns lost or damaged in transit before they are received.

  • Original shipping charges are non-refundable for change-of-mind returns. This does not affect your rights under the Australian Consumer Law.

  • If an item is confirmed to be faulty, incorrectly supplied, or does not comply with the Australian Consumer Law, Margot Georgia will reimburse or arrange the reasonable cost of return shipping where appropriate.

International Returns

International customers are responsible for all duties, taxes, customs charges, and return shipping costs associated with change-of-mind returns to Australia.

Customers are responsible for arranging tracked return shipping from their country of residence.

Where an item is faulty or incorrectly supplied, applicable consumer protection laws and statutory rights will apply.

If you have any questions regarding an international return, please contact us at info@margotgeorgia.com.

Damages and Issues

Please inspect your order upon arrival and contact us as soon as possible if your item is defective, damaged, or if you have received the wrong item. We will assess the issue promptly and work with you to resolve the matter.

Exceptions / Non-Returnable Items

The following items are not eligible for change-of-mind return, refund, or exchange unless required under the Australian Consumer Law:

  • Archive Sale items;

  • Items marked Final Sale;

  • Earrings;

  • Personalised or engraved jewellery;

  • Custom-made or special-order jewellery; and

  • Gift cards.

If you are unsure whether your item is eligible for return, please contact us before purchasing.

Exchanges

The quickest way to receive a different item is to return your eligible item for a refund and place a new order once your return has been approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your return request.

If your return is approved, your refund will be processed to your original payment method within 10 business days, less any deductions applicable under this Returns Policy and permitted by law. Please note that your bank or credit card provider may require additional time to process your refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@margotgeorgia.com.

Nothing in this Returns Policy limits or excludes your rights under the Australian Consumer Law.

Business Details

Margot Georgia is operated by MARGOT GEORGIA PTY LTD.

ABN: 56 703 099 969

Email: info@margotgeorgia.com